When do you collect data?
We only use your personal data to respond to your enquiry or to complete your room booking.
We can collect data from you from three sources:
1. When you make an room booking using our website.
2. When you become a subscriber to our mailing list.
3. When you speak to a member of our customer service team.
What information do you collect about me?
When you book an room via our website, we need to collect information about you in order to process the booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. All such information is held on secure servers.
We may also collect information provided by you when giving us feedback. This information is used to continually improve our services and product offering. Analytical site tracking software is also used to better understand the trends and patterns of our customers. This non-personal information helps us to develop the website design and layout so to meet the growing needs of our visitors.
What do you do with my personal information?
To complete your booking, we must pass on your details to the reservations department of the particular rooms you have selected.
Do you retain my credit card information?
We automatically remove your credit card details from our system as soon as they are no longer required.
Do you sell my information to third parties?
We guarantee that we will not sell, rent, trade or otherwise provide your personal information to third parties for mailing or marketing purposes except for the purpose of soliciting your feedback on our service to you via our trusted reviews partners.
When browsing our website a cookie is stored in the temporary memory of your computer. All cookies used are of benefit to our customers browsing and website experience. Under no circumstances will we permanently save cookies.
For more information on cookies and instructions on disabling them please visit www.aboutcookies.org
How do I change my details?
If you need to change your personal details after you have made a booking with us please contact us as soon as possible. Credit card details should never be sent using e-mail as this is not a secure method of transferring sensitive information.
In order to ensure you receive the best possible service from us we rely on your feedback and reviews. For this purpose some of your details may be used by our reviews partners.
The information passed on to our reviews partners for this purpose is your first name, your email address and your booking number. Once you have made a booking with us you will be contacted by email and asked to review your experience with us.
We have authorised reviews partners to process the data provided only for the purpose of sending out the specified review invitation emails and nothing else.
The data will be deleted within a maximum of 30 days after the invitation email has been sent.
Our reviews partners will not, and do not have the authority to, use the data for any other purpose and will never pass it on to any third parties.